Replacing faulty goods by Nuaire under guarantee..... please read Nuaire’s returns policy below:-
We will send you a free replacement unit under our warranty agreement with you. We will also arrange collection of the faulty unit free of charge. We allow 30 days for you to replace the unit and confirm the faulty unit is ready for collection. Upon return we will test and diagnose cause of failure.
To process your warranty claim we will require a purchase order number/reference from you which needs to reflect the value of the free replacement unit. Your order will be filed away with your claim.
(Please contact Dryhomes to obtain the Nuaire PO Ref. No. ) CONTACT US
If the returned part is tested and proven to have a mechanical or electrical component fault your claim will be accepted and we will not issue an invoice.
Our invoice will only be issued if:-
It is diagnosed working with no mechanical or electrical component faults.
The part has failed as a result of a site induced issue or is received damaged.
The part is not returned within 30 days from you receiving the free replacement.
You will not receive our invoice without prior notice and will receive our test engineers report detailing the reason for warranty rejection. We will also return the rejected part to you.Kind Regards